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CRM Systems Integration Services
At eCentric Media we apply a holistic philosophy to each of our client's CRM opportunity. We believe that the key to successful systems integration lies in shared ownership of the integration exercise and work in partnership with our clients to share and realise their CRM vision. Using proven strategies, best practice and established technology we will advise, guide and manage the implementation and integration phases of our clients' CRM programme; from CRM tool selection to post implementation support.
Our multi-disciplined and highly-skilled team of developers possess exceptional proficiency in, and experience of, implementing and integrating the major CRM toolsets. Each has received formal Chordiant and Ab Initio training and together they have developed an enviable track record of working collectively with our clients on successful CRM systems integration projects for leading blue-chip organisations.
We recognise that successful systems integration contributes directly to the overall success of our client's CRM initiative. Uniquely, we believe the measure of success is a combination of system integration metrics combined with the short and long term CRM business objectives. A successful systems integration project will deliver the required functionality on time and on budget, meet the specified level of user, functional and non-functional acceptance, and in turn contribute significantly to the high-level metrics used to evaluate the CRM return on investment (ROI) in terms of revenue enhancement, cost savings and strategic impact.
Chordiant Expertise
eCentric Media has many years experience of developing, deploying and supporting Chordiant applications though all phases of the development life cycle. Our consultants have all been trained by Chordiant in their customisation model, ensuring the tool is properly customised to each customer's requirements using Chordiant's own approved approach. Utilising the Chordiant defined framework for integration, we have integrated with a variety of back end systems including finance systems, intranet hosted knowledge base systems, telephony, facilites management, legacy customer service systems, document management, credit card merchant facilities, credit scoring, together, of course, with middleware and database warehousing.
Ab Initio Expertise
eCentri Media has resource formally trained by Ab Initio Software Corporation in the use of their toolset. Making use of Ab Initio's provision of a complete graphical environment, enables our consultants to provide the reduced development design and implementation timescales associated with this modern application building paradigm. eCentric Media consultancy has allowed the transforming of complex data from many disparate sources - transactional, back-office, third party - to provide an integrated data view across all products and services, giving a universal respresentation of important business entities to the client. Utilising the toolset's advanced features has allowed the provision of robuyst and high performing data trafficking solutions to our clients' 21st century enterprise data management ambitions.