Company Overview

eCentric Media Ltd is an independent multi-channel CRM systems integration consultancy for global service-driven organisations. Having worked within the CRM industry since 2000, eCentric Media applies a holistic philosophy to the CRM opportunity, believing that the key to successful systems integration lies in the ownership of the integration exercise.

With expertise in the major CRM toolsets including Ab Initio and Chordiant, as well as general ebusiness-CTI-application software solutions, eCentric helps businesses increase operational effectiveness through the implementation and integration of customer centric process applications.

CRM Services

eCentric Media's dynamic team of CRM design and architecture consultants specialise in the Ab Initio and Chordiant software platforms. Applying eCentric Media's holistic philosophy to each client's CRM project, expertise is provided in technical and business analysis, systems integration, and CTI development.

Our Chordiant and Ab Initio consultancy services include:
- Installation, configuration and deployment
- Customisation to fulfil specific business process operational needs
- Integration with core back-end systems
- Multi-source data gathering
- Complex data manipulation
- Data profiling
- Data warehouse support

Clients

We are delighted to be working with clients of world-leading organisations. Ongoing and recent projects ultising our expert Chordiant and Ab Initio Developer resource include:
- British Sky Broadcasting Group plc
- Bristol & West plc
- GadgetWizard.com
- The Stationery Office
- TV Licensing

Ab Initio and Chordiant Software Platforms

Ab Initio software is a general purpose data processing platform for enterprise class, mission-critical applications such as data warehousing, batch processing, clickstream processing, data movement, data transformation, and analytics. It supports the integration of arbitrary data sources and programs, and provides complete metadata management across the enterprise. Ab Initio solves the most challenging data processing problems for the leading companies in telecommunications, finance, insurance, healthcare, e-commerce, retail, shipping and other industries. Whether integrating disparate systems, managing big data, or supporting business-critical activities Ab Initio solutions are constructed and employed extremely quickly and deliver excellent performance, scalability, and robustness. Having received Ab Initio training, during the last year eCentric's consultants have been involved in major projects requiring high volume data movement.

Chordiant software solutions automate operational business processes to meet the needs of service-driven organisations in retail, banking, card services, lending, insurance and telecommunications. Chordiant automates end-to-end operational business processes, enabling the business from the initial communications with customers through to the back-office systems, leveraging existing applications and processes to streamline operations. The emphasis on the automation of operational business processes is designed to address employee productivity; operating costs of end-to-end processing and work management; as well as customer effectiveness – each a key issue faced by companies in the service industries. Chordiant Solutions include: Chordiant Straight Through Service Processing; Chordiant Enterprise Contact Center; Chordiant Retail Channel and Chordiant Enterprise Marketing. These process centric applications help improve operational efficiencies and customer results. eCentric's consultants have expertise of integrating Chordiant Specialist Systems, and have over 4 years experience of working on Chordiant systems integration projects in the UK.

Career Opportunities

eCentric Media is seeking to recruit Technical Specialists with experience of the key CRM toolsets, coupled with strong delivery and project management skills, to work in client facing roles on major CRM implementation assignments throughout the UK and Europe. By increasing our resource base of employees who specialise in out-of-the-box products such as Ab Initio, Chordiant, Lucent and osCommerce, we aim to be able to provide 360-degree experience of call centre processes, data management and web integration and position ourselves as the only systems integration consultancy offering a truly holistic vision of CRM.

CRM White Papers

eCentric Media aims to help you better understand the role of CRM and the opportunities that presents to your business. With that in mind we have developed a free CRM Critical Decisions Best Practice series. Please use the White Papers in this series with our compliments and if you need any advice on a CRM systems integration solution for your business, please do not hesitate to contact us by email to enquiries@ecentricmedia.co.uk.

Chordiant Developers' Discussion Forum

At eCentric Media we are committed to using our technical expertise to assist the Chordiant Developer community in discussing and understanding the many issues arising when extending and integrating Chordiant software applications. We are hosting and supporting an online Chordiant Developers' Discussion Forum. The forum is divided into three interactive message boards that our experienced Chordiant Developers support by contributing to technical answers and participating in the discussions.

The Chordiant Developers' Forum can be accessed at: http://www.ecentricmedia.co.uk/chordiant